My child is in preschool, can I book breakfast and out of school club sessions?
This section is only for primary aged children who attend Whickham Parochial Primary School. Preschool sessions run slightly differently to Out of School Club.
Generally preschool needs to be booked at least a term in advance so we can claim your funding for you. OSC can be booked from 7 days in advance.
Check out the preschool section for more information.
I would like my child to come to Out of School Club, how do I sign up?
To use the Breakfast and Afterschool Club facilities in the Preschool building you need to email us on email@example.com and we will take some details about your child (name, d.o.b.) and the email you would like us to use.
We will send you a link to EYLog and you will need to download the EYLog parent app to be able to make your own bookings.
Before we can take any bookings you will need to complete a registration form and add at least 3 emergency contacts.
I cannot cancel my EYLog booking, why?
To cancel any sessions you must email the preschool giving 7 days notice. You cannot cancel any sessions yourself using EYLog.
If you cancel a booking within 7 days you will still be charged for that session.
I cannot book an out of school club session, why?
You must book any sessions you require 7 days before you need them or the system will not allow you to book. This is to ensure we have enough staffing and have enough food for everyone.
You will incur a £2 booking/admin fee per booking if we book any sessions within these 7 days.
We have limited places and we might have reached our limit of children we are allowed in.
You can only book 31 days in advance, anything over this you will not be able to book. If you would like to guarantee a space is available for your child for the whole term on regular days please email us and we can do it for you. We will not charge for booking the whole term or year for you if they are the same regular sessions each week.
When do I pay for my childcare?
We invoice you in arrears at the end of the month, we will give you a week to pay your bill.
Please pay your bill promptly as it takes us away from the children when we have to remind you about late payments.
We accept cash, bank transfer and vouchers. We no longer accept cheques.
Late payments of invoices will incur a £5 admin charge to cover the extra time needed to chase up payments.
Do you accept vouchers and salary sacrifice?
Yes, details of the schemes we are registered with are in the payment section.
Why do you not give the children a full dinner/tea?
We offer the children a light snack straight after school in case they are hungry and to put off any hunger until they get home.
Your child should have their full tea/dinner at home with you, as mealtimes are a great time for families to spend time together after a busy day.
My child has allergies and food intolerances, can they still come to preschool?
We are aware of cultural, vegan / vegetarian needs as well as allergies. Please inform us on the registration form but make sure you ring us or email us to make doubly sure we fully understand your child’s needs.
I’ve had a message to say my child has had an accident, is it serious?
No. We send you an accident report to inform you of any minor bump, fall or scrape your child may have had. If it was a serious accident we would telephone you.
Can my child do their homework in after school club?
Yes, if they want to, we have quiet spaces to allow them to concentrate. However this is child’s choice, if they would prefer to play or do something else after a hard day at school that’s what they will do.
Do you have set activities for the children?
No. The children have access to all of the equipment and resources and choose themselves what they would like to do. We sometimes will suggest an activity if the children struggle to think of their own. We have craft supplies, table top games, gardening, outdoor play, construction and many more resources.
Is EYLog/EYMan secure?
Yes. We have been informed they have the same level of security as banks do.
Do you pass on my details to other people?
Generally no, however if we have a safeguarding concern we are bound by our policies and procedures and must follow the law. This means sometimes we may share your details with relevant authorities. We will never sell your details or pass them onto the general public.
We do pass on information regarding your child to the school they attend or the school they will attend in September.
My child’s club finishes at 4:15pm, do I have to pay for the full hour?
Yes. All of the school clubs finish at different times, this make it impossible for us to create a system that meets all of the times. We have kept our costs as low as possible so we ask you to book your child into the session their club ends or starts.
The one exception is swimming as they usually return to school just before 4pm, so book them in from the 4pm slot.
Are there any charges if I am late collecting my child?
Yes, if you are late in collecting your child your child will be in the next time slot and this will be added to your invoice.
If you arrive for your child later than our closing time (even by 1 minute), you will be charged £5 per child, for up to 15 minutes and a further £5 per child for every 15 minutes afterwards.
We close at 6pm Monday to Thursday and 5pm on a Friday.
Are you Covid secure?
We have many policies and procedures in place during normal times but these have greatly increased during the pandemic. We have many more risk assessments and additional cleaning in between sessions of preschool and Out of School Club. We also end the day with a deep clean as well as extra cleaning when needed throughout the sessions.
If infection rates are high we will put Covid measures into practice such as increasing ventilation, increasing our cleaning regime, separating the children into Key Stages during meal times and they use their own toilets. We are constantly reflecting upon our practice and altering it when the government guidelines change.